Frequently Asked Questions
PLACING AN ORDER
Q. Can Signature Imprints duplicate a design I found somewhere else?
A. Yes, that is our specialty! We welcome any new designs and will be able to custom make your invitation the way you wish!
Q. Can I change the color of the invitation paper or ink?
A. Yes, we can customize your invitation in any way.
Q. Once I have chosen the perfect invitation for my event, what is my next step?
A. Once you are ready to place your order, we need a 50% deposit to get your proofs started. Proofs are then digitally sent over e-mail. You may make as many changes to your proofs before you are happy with it and before it is printed. Additional charges may apply for secondary proofs.
Q. What kind of printing methods can I choose from?
A. We offer thermography, digital, silk screen, letterpress and foil stamping.
Q. What kind of paper can I choose from?
A. We use a variety of different papers from the Stardream, Curious Metallics, Crane’s Lettra, Classic Line, and many more. Please contact us at firstname.lastname@example.org if you would like samples of any of these papers.
Q. Can I use a different font than the ones shown in the font list?
A. Sure, if you know the name of the font you want to use please e-mail us and we will look into it. In some cases, we may ask that you pay a minimal fee for the new font.
Q. What if I have two sets of guests in which I will be mailing out an “A” list first and then a “B” list once I know I can add more guests to my event? Can I print out 2 sets of RSVP cards or reply cards with different dates?
A. Yes, that is usually what is done in this situation. There is an additional cost for the second set. Please contact us at email@example.com for more information on pricing.
Q. Can you help me with wording my invitations?
A. Sure, there are several different ways to word your invitations depending on who is hosting the event. Contact us at firstname.lastname@example.org to set up an appointment to discuss what works best for you.
Q. Can I see my layout before it prints?
A. We highly recommend ordering proofs for your order. Proofs are digitally sent via e-mail.
Q. Can I receive a sample of my invitation before I finalize the order?
A. Yes, we can print and assemble an invitation for you as a sample. The fees depend on your printing method. Please contact us at email@example.com for more information.
Q. How much do proofs cost?
A. Your first set of proofs are complimentary. Each additional proof costs $10 for the invitation and $5 for each enclosure and envelope. If the mistake in the proof was ours, your additional proof will be at no cost to you.
Q. How long does it take to receive proofs?
A. Depending on the complexity of your invitation, proofs can take between 24-72 hours
Q. After my proof approval can I make any changes to the wording on my order?
A. Unfortunately, once proofs are approved there can not be any changes made to the copy so please read through your proofs carefully.
Q. After my proof approval can I make any changes to my order quantity?
A. After proofs are approved your order quantity may not be decreased. However, additional invitations may be ordered at the minimum order quantity. We highly recommend ordering at least 15% more than you expect you will need for those last minute changes to your guest list. Please contact us directly at firstname.lastname@example.org for more information.
PROCESSING YOUR ORDER
Q. Once I have approved my proofs, how long before my invitations are ready?
A. Depending on the invitation and the quantity you are ordering, processing could take from 1 week to 8 weeks.
Q. When should I submit guest names and table numbers for place cards or escort cards?
A. If you are ordering a specific colored paper for place cards or escort cards, please let us know at least 2 weeks in advance or at the time you are ordering your invitations. Printing the names and table numbers takes 3 business days but can sometimes be rushed at minimal fee. Please contact us at email@example.com for more information on rush services.
Q. Will you stuff and stamp my invitations for me?
A. Yes, we can do from A to Z. Please contact us at firstname.lastname@example.org for fees.
Q. Can you address my envelopes for me?
A. Yes, we can print return addresses as well as guest addresses directly onto your envelopes. There are special charges that apply. Please contact us at email@example.com for charges.
MINIMUM ORDER QUANTITY
Q. Is there a minimum order quantity:
A. Yes, the minimum order quantity for all items is 25. Some items continue in increments of 25 and others do not. Please contact us firstname.lastname@example.org for more information on the item you are interested in.
Q. Is there a difference in price for a larger quantity orders?
A. Yes, the price per invitation decreases as the quantity increases.
Q. Are rush services offered?
A. Yes, rush services are offered. Cost depends on various factors. Please contact us at email@example.com for more information.
RECEIVING YOUR COMPLETED ORDER
Q. If I am local, can I pick up my order?
A. Yes, you can pick up your order once it is ready. Please contact us to set up a time for pick up. At the time of pick up, please have the second 50% of your order balance with you as orders will not be released without final payment.
Q. Can my orders be shipped directly to me?
A. Yes, we can ship your orders directly to you. Shipping charges will depend of the weight and dimensions of the box. Please contact us at firstname.lastname@example.org for further details. We will ship your order once your final payment has been cleared. A tracking number will be e-mailed to you once your order has shipped.
Q. What type of payment do you accept?
A. We accept cash, check, American Express, VISA, Mastercard, Discover, Direct Deposit, Wire transfers
Q. What is your return policy?
A. Since most of our orders are personalized, we can not accept any returns unless there is damage to the product. If there are any products which are not personalized we will gladly accept exchanges for another product within 14 days.